The Retention Report With Jen Piccotti and Lia Nichole Smith Thursday, January 26
Join multifamily’s resident satisfaction and retention authorities, Doug Miller and Jen Piccotti of SatisFacts. The absolute most effective thing you can do to keep your efforts on track is to safeguard your most valuable investment: the customers you already have. Given the high cost of turnover and that the majority of turnover is controllable (yes, it is!), that’s why we’ve devoted an entire show to just this aspect of the way we do business today. In each episode, you’ll hear more about what drives retention and learn about best practices that will improve resident satisfaction and keep them renewing!
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